Thoughts.

Access our insights about all things product, business returns on User Experience, guides to different research and UX/UI methodologies, various UX resources, and the people behind DPP.

Shelley Malham Shelley Malham

Why personas fail, and how to evolve them

Personas were meant to build empathy, but too often they reduce real users to fictional traits. Here’s why it’s time to evolve them, and what to use instead.

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How to make standups, retros, and reviews actually move the needle

Deadlines slip, delivery slows, and suddenly rituals like standup meetings, retrospectives, and sprint reviews feel more like obligations than value-adding practices. Product leaders often sense the drag: these ceremonies are supposed to accelerate alignment, yet they too often devolve into status updates or box-ticking exercises.

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Design debt, tech debt or trust debt?

Deadlines slip. Priorities clash. Meetings drag on without resolution. For many product leaders, it feels like their teams spend more time negotiating ownership than delivering outcomes.

It’s easy to point at technical debt or design debt as the culprits, but the real slowdown often comes from something harder to see.

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Why strategic misalignment persists, even with all the right tools

Every product leader knows this feeling. New roadmapping platforms, collaboration boards, and OKR dashboards, each one promising to get everyone on the same page, finally. But a week or two after, strategic misalignment creeps back in.

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How high-functioning product teams nail prioritisation under pressure

When deadlines loom, stakeholders demand answers, and product teams face multiple competing requests, the ability to prioritise effectively becomes a defining trait of high performance.

What separates high-functioning teams from the rest is not the absence of stress but the presence of structure, trust, and discipline.

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From tug-of-war to team sport: Operational habits that build alignment

Alignment is one of those concepts every product leader talks about, but few feel they’ve fully achieved. In practice, alignment strategy isn’t just about setting a north star or rolling out another framework. It’s about building operational habits into the everyday rhythm of work.

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Turning messy user feedback into actionable product decisions

As a product leader, you want to harness the value of user feedback without being overwhelmed by it. The key is to apply effective UX research methodologies that help you collect, prioritise, and act on feedback in a way that aligns with both user needs and business goals.

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lean ux, collaboration model, product leaders Shelley Malham lean ux, collaboration model, product leaders Shelley Malham

Why overlooked UX details can undermine product success

If your product team is consistently solving major usability problems but still struggles with adoption, efficiency, or engagement, the culprit may not be what’s obvious but what’s overlooked. It’s often the small UX details that quietly determine whether your product performs or plateaus.

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stakeholder management, collaboration model Shelley Malham stakeholder management, collaboration model Shelley Malham

How to fix cross-functional misalignment without another framework

Cross-functional alignment is essential for any successful B2B product organisation. But when collaboration falters, the instinct is often to introduce yet another tool, model, or playbook.

In reality, what most teams need is not more process. It is more clarity, shared understanding, and better habits of working together.

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product led growth strategy, b2b product Shelley Malham product led growth strategy, b2b product Shelley Malham

The B2B product-led growth (PLG) playbook: what works and what doesn’t

Product-led growth (PLG) isn’t a shiny new tactic. It’s a strategic decision, one that can go wrong fast if misunderstood. In B2B, where high-value deals and complex buyer journeys are the norm, PLG can be powerful, but only if the product and the organisation are built for it.

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Design debt, product strategy Shelley Malham Design debt, product strategy Shelley Malham

How UX debt creeps into your product and what to do about it

Design debt doesn’t appear overnight. It builds up slowly through shortcuts, rushed releases, and quick fixes that were meant to be temporary. When caught in the moment, these choices feel like momentum. But over time, they pile up into real problems: inconsistent user interfaces, duplicated patterns, hard-to-navigate workflows, and teams who feel stuck.

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product decisions, stakeholder alignment Shelley Malham product decisions, stakeholder alignment Shelley Malham

🔥 How do you say "no" to senior stakeholders without damaging relationships?

Saying "no" to senior stakeholders is a delicate balance. Reject too bluntly, and you risk damaging trust. Say yes too often, and you compromise focus. The goal is to push back without creating friction - ensuring that product decisions stay strategic while keeping stakeholders engaged.

Here are six ways to say no without burning bridges.

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